Privacy Policy

This is the privacy policy (“Privacy Policy”) of PointsBet USA Inc and its affiliates ("PointsBet" or “us”). This Privacy Policy sets out how PointsBet will manage your personal information, which we collect as a result of your membership of PointsBet, your use of our website(s) located at pointsbet.com, any pages or websites under the ‘PointsBet’ brand and any ‘PointsBet’ mobile phone or tablet applications that are owned and/or operated by us (together, “the PointsBet Website”), or whenever we otherwise deal with you. We are committed to ensuring that the personal information we collect about you is protected and is used, stored, and disclosed in accordance with applicable privacy laws (including the Privacy Act) and this Privacy Policy.

 
WEBSITE USE
In using the website, you agree to be bound by the terms of this Privacy Policy. PointsBet may review the Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the PointsBet Website. Changes will be affected immediately when posted on the PointsBet Website. Your continued use of the website following posting will constitute your acceptance of those changes.

 
This Privacy Policy will not apply to websites that are linked to the website and over which PointsBet has no control.

 
PERSONAL INFORMATION
The kinds of Personal Information that PointsBet generally collects from you is:
• Name and contact information
• Home address
• Date of birth
• Gender
• Location and related geolocation information
• Photographs or images
• Personally submitted preferences
• Bank account and credit card information
• Financial information
• Financial circumstances (if you apply for credit)
• Other Identity verification information (i.e., email address, phone numbers)
• Your betting information with us (including self-exclusion and responsible gambling information)
• Correspondence to and from you such as emails and live chat
• Information we may collect as part of a survey, customer feedback request, or a competition you participate in
• Your application for employment
• Information on your use our websites and Apps using cookies and sophisticated tracking technologies
 
USE OF PERSONAL INFORMATION
PointsBet will collect your Personal Information only by lawful and fair means (and not in an intrusive way) to operate its business as a licensed online wagering bookmaker for the following purposes:
• at your choice, to subscribe to PointsBet weekly newsletter
• to process your request to establish an account with PointsBet to use its sports book(s) (“Member”)
• to provide services and other product offerings to you as a Member
• to identify you as a Member for security purposes and to comply with our legal obligations
• to maintain your Member betting account
• to upgrade and enhance your experience within the PointsBet Website or over the telephone, or to tailor or develop information, services or products to suit your needs which may include market research and conducting promotions
• to tell you about our products or services that we think may be of interest to you by communicating with you via email, SMS or telephone
• to create aggregate data about Members through demographic profiling, statistical analysis of the database to provide to potential and existing stakeholders, and to allow for more efficient operation of PointsBet's business
• to determine Members’ liability to pay sales, goods and services tax and other taxes where applicable
• to verify that you are eligible to use or otherwise participate in and/or receive our services and promotional offers
• to comply with PointsBet's legal and statutory obligations and policies including but not limited to our Anti-Money Laundering Policy including in particular in relation to customer identity verification and reporting obligations imposed by the Bank Secrecy Act (BSA) or to prevent extra-territorial use of our gaming services.
• for taking appropriate action if PointsBet has reason to suspect that unlawful activity or misconduct has been, is being or may be engaged in that relates to our products, services, functions and/or activities
• to establish, exercise, and/or defend any legal claims
• manage job applications

 
Also, if you do not provide PointsBet with the Personal Information we request, we may be unable to process your application to become a Member, provide you with our services, or respond to your enquiry or complaint.

 
Examples of Personal Information that may be collected by PointsBet include your name, residential address, email address, telephone numbers, fax numbers, your date of birth, other verification information such as government related identifiers (e.g., social security number), your credit card details, and your betting activities. If allowed by applicable laws, if you apply for credit on your account, we will collect credit information about you in accordance with our Credit Policy. By becoming a Member or otherwise choosing to provide PointsBet with Personal Information, you consent to PointsBet collecting, using, and disclosing your Personal Information for the above purposes provided always that you shall remain the owner of your Personal Information.
 
COOKIES
Personal Information may also be collected by cookies when you use the PointsBet Website. Cookies are pieces of data stored by your web browser on your hard drive and contain information relating to your use of the PointsBet Website. When you access the PointsBet Website, cookies may record details relating to your use of the website, including what pages you view from the PointsBet Website. PointsBet does not use cookies to track your Personal Information and uses them for internal management purposes only.
We may use third parties on our PointsBet Website including, but not limited to, serve ads. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

 
DIRECT MARKETING AND OPTING OUT
When registering as a Member, you may be automatically signed-up to receive promotional or marketing information from PointsBet by selecting the appropriate option on the registration page. In that case, from time to time we may use your Personal Information to inform you about PointsBet's products or services or about promotional activities that PointsBet believes may be of interest or of benefit to you. We may do this via email, SMS, telephone, or mail.

 
If you no longer wish to receive marketing or promotional material from PointsBet at all or in any particular form, an unsubscribe link is located at the bottom of the promotional material, or you may contact us at any time by email to Service@pointsbet.com with your request with which we will comply as soon as is practical.

From time to time we may contact you in relation to the management and administration of your PointsBet account. These communications can be via any of the modes of contact recorded when registering as a Member. Such communication does not affect your opt-in or opt-out status for direct marketing communications.

 
STORAGE OF PERSONAL INFORMATION
1. PointsBet will take all reasonable steps to ensure that the Personal Information it collects, uses, or discloses is correct and is stored in a secure environment that is accessed only by authorized persons.
2. PointsBet will destroy or permanently de-identify the Personal Information we hold when it is no longer required for any purpose.

 
USE BY THIRD PARTIES
Personal Information collected by PointsBet may be disclosed to a third party in the following circumstances:
• to provide you with the services or support/information you have requested including services and data analysis designed to improve the services provided and/or made available to you as a Member
• for any other purpose related to the purposes for which your Personal Information was collected as described in this policy which you would reasonably expect, or which has been otherwise notified to you
• the third parties or classes of third parties that PointsBet has at the time of collection informed you of
• to enable PointsBet to participate in activities with business partners and sponsors, who will be notified to you at the time your Personal Information is collected
• where the disclosure is required or authorized by law or regulatory authority
• to protect and maintain the integrity of particular sports/racing codes by assisting relevant state and federal regulatory bodies, or other government entities in their inquiries or notifying such bodies of any activity PointsBet considers to be unusual or suspicious
• to enable PointsBet to comply with its responsible gambling obligations including under any best practice national policies and/or guidelines
• where you have consented to its disclosure either expressly or by the circumstances and your conduct
• PointsBet will take all reasonable steps to ensure that any Personal Information which PointsBet discloses to a third party is protected by that party

 
SECURITY OF PERSONAL INFORMATION
You acknowledge that no data transmission over the Internet is totally secure. Accordingly, PointsBet does not warrant the security of any information that you transmit to it. Any information you transmit to PointsBet is transmitted at your own risk. However, once PointsBet receives your transmission, PointsBet will take reasonable steps to protect your Personal Information from misuse, loss, and unauthorized access, modification, and disclosure including by using password protected systems and databases and Secure Socket Layer (“SSL”) technology.

 
PointsBet’s employees, agents, and contractors are required to maintain the confidentiality of Members’ Personal Information and trading behavior.

 
PUBLIC INFORMATION
Information posted on bulletin boards or communicated within a social media environment (for example, Facebook, Twitter, Instagram, chat rooms) becomes public information. PointsBet cannot guarantee the security of this type of disclosed information.

 
SELF-PROTECTION
1. Remember to always log out of your account when you have completed your time on the website. This is particularly important if you share a computer with another person. You are responsible for the security of and access to your own computer, mobile device, or any other handset used to access the website.
2. Ultimately, you are solely responsible for maintaining the secrecy of your username, password, and any account information. Please be careful whenever using the Internet and our website.

PRIVACY FOR MINORS

We take seriously the responsibility to exclude children from access to our services. We will not accept their information for the purposes of opening a wagering account. It is, however, ultimately the responsibility of parents or guardians to monitor their children’s Internet activities including where appropriate by using Internet screening software.

 
ACCESS TO PERSONAL INFORMATION
You may access the Personal Information collected by PointsBet by following the “My Account” link on the website or by emailing the Customer Service team on Service@pointsbet.com. We will give you access to your Personal Information in the manner requested if that is possible and within a reasonable period. If we refuse your request or cannot give you access in the manner you have requested, we will do what we can to meet your requirements by other means. We may not be required to give you access to your Personal Information in certain circumstances including where it may have an unreasonable impact on another individual’s privacy. If we refuse access for such reasons, we will advise you by email of the refusal and our reasons and the complaint mechanisms available to you.

 
CORRECTION AND CONTINUOUS UPDATING OF YOUR PERSONAL INFORMATION
1. PointsBet takes reasonable measures to ensure that Personal Information it collects is accurate, complete, and current and also when it uses and discloses it, that it is relevant, having regard to the purpose for which it is being used or disclosed. We will take reasonable measures to correct Personal Information if we are satisfied that it should be corrected. We may contact you on a periodic basis to seek the most up to date information from you.
2. If you believe that the Personal Information PointsBet holds about you is inaccurate, incomplete, or not current, please let PointsBet know, and we will correct it if we are satisfied that a correction is required.
3. Personal Information can be updated or corrected by you in the “My Account” section of the website at any time after you log in. Subject to identity verification, Personal Information can also be updated or corrected by emailing Service@pointsbet.com.
4. Details of your betting transactions can be also found in the “Transaction History” section of the Member Services section of the website.

 
USE OF WEBSITE
By using this website you agree to PointsBet collecting and processing your Personal Information on the basis explained in this Privacy Policy.

CONTACT DETAILS
If you have any queries, requests for access or correction, or complaints relating to the handling of your personal information, please contact Support at:
• Service@pointsbet.com
 
UPDATES TO THIS PRIVACY POLICY
1. PointsBet may review, change, and update this Privacy Policy from time to time reflect our current practices and obligations. We will publish our current Privacy Policy on our website at PointsBet.com and the changes will take effect at the time of publishing. You should review this privacy policy regularly and remain familiar with its terms.
2. For a copy of our current Privacy Policy, please contact us at the contact details above.

 
Last updated: January 2022